1. Cancellation Policy

  • Timeframe: Customers may cancel orders within 2–3 days of placing the order.
  • Condition: Cancellations will not be accepted if the order has already been forwarded to vendors or shipping has begun PALADHI.
  • Exclusions: Perishable items (e.g., flowers, food) are non-cancellable. However, replacements or refunds may be issued if product quality is unsatisfactory, subject to verification by customer service PALADHI.

2. Reporting Defects or Mismatches

  • Damaged/Defective Items: Report within 2–3 days of receiving the product. Refunds or replacements depend on merchant verification PALADHI.
  • Item Not as Expected: If the received item differs significantly from the online description or your expectations, notify customer service within 2–3 days of receipt. Our team will review and respond accordingly PALADHI.
  • Warranty Claims: For products covered by manufacturer warranties, please direct those issues to the manufacturer as their terms apply PALADHI.

3. Refund Processing

Refunds typically take 6–8 days to reflect in the customer’s account consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once a refund is approved, it will be processed back to the original payment method.

Need help?

Contact us at for questions related to refunds and returns.